These terms apply to rpbora.com, the enquiry and reviewed-quote process, and any client-portal acceptance or project-payment flow that is made available. A submitted project brief is still only an enquiry. Last updated 15 August 2026.
rpbora.com is operated by Rafael Pinto under the trading style “Rafael Pinto — Websites & Digital Systems”. The website does not represent the business as a limited company. General, contractual and formal correspondence can be sent to rafael@rpbora.com or to Flat 20 Century House, Deptford, SE8 4LH, United Kingdom.
Submitting the Start Project form asks Rafael to review the information and consider a suitable route, scope and quote. It does not reserve a delivery date, create a payment obligation or require you to proceed. A client account may later be used to present reviewed project information securely.
Package and add-on prices shown on the public site are starting or indicative prices for the described scope. A reviewed quote or proposal states the actual agreed scope, price, currency, payment options, deposit (if any), timing assumptions and any relevant third-party costs. Browser-supplied or manually altered amounts do not change the amount due under an accepted quote.
A service contract is formed only when a reviewed scope/quote has been explicitly accepted through the approved route and Rafael confirms that the project can proceed, unless the reviewed quote states a different formation point. Where an initial payment is required before work starts, acceptance can create the contract while commencement remains conditional on that required payment being confirmed. Project-specific terms in the accepted quote or agreement take priority over these general terms where they expressly conflict.
Where online project payment is enabled, an authenticated client can be offered only the payment options recorded against the accepted quote, such as a stated deposit or payment in full. The server determines the amount from the accepted quote; the browser does not set an arbitrary charge. Stripe hosts the payment page and may display payment methods available for the transaction. Stripe and any selected payment method can apply their own terms to the payment service.
A project payment is treated as successful only after the backend receives and verifies the relevant Stripe confirmation. A browser redirect or success page alone does not change a project to paid. A Checkout session can remain pending, fail, expire or be cancelled, in which case the client may need to choose an available payment route again.
If the accepted quote offers a deposit, the deposit amount is shown before payment and is credited against the project total. The remaining balance is the accepted quote total less confirmed project payments and becomes due at the stage or date stated in the quote, invoice or agreed project schedule. Paying a deposit does not by itself make an additional amount due beyond the accepted project total.
Deposits are not described by these general terms as automatically forfeited. If a project is cancelled, any refund or further amount due will be assessed against the accepted project terms, work properly performed, approved non-cancellable third-party costs, payments already made and any statutory rights that apply. Any project-specific cancellation charge or non-refundable element must be stated before the relevant commitment and is subject to applicable law.
The service is primarily offered for business and professional projects. If an individual contracts wholly or mainly outside their trade, business, craft or profession, they may be a consumer and additional mandatory protections can apply. Nothing in these terms removes rights that the law does not allow to be excluded or restricted.
If you contract as a consumer at a distance and the statutory cancellation regime applies, you will normally have a 14-day cancellation period for the service contract. If you expressly ask for work to begin during that period and then cancel before the service is fully performed, you may be required to pay a proportionate amount for work supplied up to cancellation. Where the law allows the cancellation right to end after full performance, that will only happen after the required express request/consent and acknowledgement. Consumer cancellation information and a usable cancellation route will be provided with the binding project terms where applicable.
Indicative timing on the website is not a guaranteed completion date. Delivery dates or target windows are agreed after scope review and can depend on client feedback, supplied content/assets, third-party services and changes requested after work begins. Where no exact legally binding time is agreed, any mandatory requirement to perform the service within a reasonable time remains unaffected.
Clients are responsible for providing reasonably accurate project information, timely decisions and any content, brand assets, images, copy, credentials or third-party access required for the agreed work. Clients must have the right to provide materials supplied for use in the project and must not knowingly require unlawful, infringing or misleading content to be published.
Material changes requested after scope approval may affect price or timing. Additional work should be agreed before it is treated as part of the project. Small clarifications that do not materially change the agreed work may be handled without a formal variation at Rafael’s discretion.
A project may use hosting, domains, email, payments, analytics, databases, APIs or other third-party services. Unless the reviewed quote says otherwise, third-party subscriptions, renewals, usage charges and provider terms are separate from Rafael’s own service fee. Stripe processing is used to facilitate supported online project payments; no additional project price is created merely because Stripe is the payment processor.
The applicable quote/agreement states what is transferred to the client, what remains third-party or pre-existing material, any licence terms, and when transfer takes effect. Unless the project terms say otherwise, no ownership transfer is created merely by viewing the website, configuring indicative pricing, submitting a project brief or making a payment before the agreed transfer conditions are satisfied.
Nothing in these terms is intended to remove any statutory requirement that applies to the service, including mandatory consumer requirements concerning reasonable care and skill, agreed information and remedies where applicable. Any business-to-business limitation or allocation of risk must be stated in the accepted project terms and remains subject to applicable law.
Questions, complaints, cancellation notices or payment concerns can be sent to rafael@rpbora.com or by post to Flat 20 Century House, Deptford, SE8 4LH, United Kingdom. Relevant project, quote, invoice and payment references should be included where available so the issue can be investigated. This does not prevent a customer from using any mandatory legal remedy available to them.
Nothing excludes or limits liability where the law does not allow it, including liability for fraud or fraudulent misrepresentation and other non-excludable liabilities. Any project-specific liability limits for business clients will be stated in the reviewed agreement rather than being hidden in an enquiry form.
The current customer-facing service and correspondence address for Rafael Pinto — Websites & Digital Systems is Flat 20 Century House, Deptford, SE8 4LH, United Kingdom. This address may be replaced with another genuine business/service address in a later version of these terms, but the address shown with an accepted project remains part of the relevant contractual record for that project.
These terms and project contracts are governed by the law of England and Wales, subject to any mandatory rights or jurisdiction rules that apply to a consumer or other customer and cannot lawfully be displaced by this clause.
These general terms may be updated as the service changes. The version incorporated into a specific accepted project, together with that project’s reviewed quote/agreement, remains the relevant contractual record for that project unless a later change is expressly agreed.